Job Description
Maintain induction programs for new partners, ensuring that all internal processes and procedures are understood and completed. Ensure partner SLA’s are met. Work closely with internal key stakeholders to identify potential issues that require partner governance resolution, provide conflict resolution support in line with internal escalation process, and use the company CRM system to keep track of contract renewal dates and negotiate upon renewal time. Provides regular two-way communication between the partner and organization to provide strong team representation, create/enhance/manage the regional governance calendar and set proper Company's governance and expectations. Work closely with the Team Manager to gather key data essential to driving strategic metrics. Ensures partner rate card is adhered to, works with Finance to solve invoicing disputes, and provides regular input on all account activity.
About Deel
Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business.