Call Center Team Leader

MCI is seeking a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met, agents are effectively coached and developed, and operational efficiency is maintained. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations. Responsibilities include overseeing a team of call center agents, ensuring adherence to company policies and performance standards, providing ongoing training and development programs, and handling escalated customer issues.