Card Payment Support Specialist

As a Card Payment Support Specialist , you will provide timely and effective support to Trust Wallet card users via email, resolving inquiries related to card activation, transactions, payment processing, and security. You will communicate clearly to understand user needs and deliver appropriate solutions, also collaborate with internal teams to escalate and resolve complex issues. Educating users on best practices for safe and efficient use of their Trust Wallet app and card, managing user expectations, and maintaining clear communication during incident resolution are important aspects of the job. You will also document user interactions, participate in continuous improvement initiatives, and display a positive attitude within the team.