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Quality Assurance
Responsibilities:
- Investigate issues and determine root cause gaps that bad actors exploit, closing those gaps.
- Resolve urgent issues impacting businesses, carriers, and consumers worldwide.
- Respond to carrier partner notifications and support customers by email and phone.
Qualifications:
- 3+ years of experience in operations, compliance, KYC, fraud, or abuse space, preferably in eCommerce or Telecom.
- Basic technical skills including SQL, understanding of APIs and data analytics.
- Empathetic with great communication and organizational skills, comfortable with ambiguity.
Location and Travel:
- This role is remote and based in Estonia.
- Occasional travel may be required for project or team in-person meetings.
What We Offer:
- Competitive pay, generous time off, ample parental and wellness leave, healthcare, and retirement savings program.
- Offerings vary by location.
Twilio
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, fostering a vibrant team with diverse experiences.