Social Media Monitoring Specialist

Responsibilities:

• Provide customer care services and monitor client social profiles 2-3x daily.
• Utilize monitoring tools and standard operating procedures to resolve or escalate online inquiries.
• Collaborate with account managers to address unique situations and adopt brand voice for audience engagement.

Training and Development:

• Participate in the comprehensive Bootcamp web marketing training program upon joining.
• Gain access to hundreds of online courses, departmental trainings, and monthly Lunch-and-Learns.
• Benefit from ongoing career development and incentives through the FXLearns program.

Growth and Culture:

• Explore merit-based promotional opportunities in a company that has doubled in size over five years.
• Join a stable, long-term position with no voluntary turnover in the international remote team for four years.
• Enjoy a remote work setup with provided equipment and be part of a community that values giving back and celebrating milestones.