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Role Overview:
- Dynamics 365 CRM modernization and customer portal development.
- AI-powered customer engagement and document processing.
Key Responsibilities:
- Build and support Dynamics 365 apps and portals.
- Implement Copilot Studio, Contact Center, IVR, and AI solutions.
Requirements:
- Strong Dynamics 365 and full SDLC experience.
- Agile/Scrum collaboration and Public Trust eligibility.
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