Similar Jobs
See allAVP Claims & Configuration
Prime Therapeutics
US
Claims Adjudication
Leadership
Stakeholder Management
Engineering Manager, Patient Experience
Fullscript
Canada
React
React Native
Rails
Director, Engagement Strategy
Lyra Health
US
B2B Marketing
Data Analysis
Strategic Planning
SVP, Pharmacy Relations
RxSense
US
Account Management
Client Success
Team Leadership
Senior Director, Account Management
SmithRx
US
Account Management
Client Success
Leadership
Role Overview:
- The AVP, Member Experience is a senior leader responsible for defining and executing AffirmedRx’s strategy for digital and technology-enabled member experiences.
- This role oversees how members engage across digital channels, including the member app, portal, chat, email, telephony, and self-service tools.
- The role drives a long-term roadmap to improve access to medications and member engagement.
Key Responsibilities:
- Set and own the digital member experience strategy and multi-year roadmap, aligned to growth plan and client commitments.
- Serve as business owner for member-facing platforms and lead user acceptance testing and release readiness.
- Own the digital member experience scorecard and build business cases for digital investments.
Collaboration and Impact:
- Partner with Product, IT, Patient Experience, Clinical, Operations, Client Management, Sales, and Marketing teams.
- Lead complex, cross-functional digital initiatives from concept through launch.
- Present digital experience performance and recommendations to senior leadership.
AffirmedRx
AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is committed to making pharmacy benefits easy to understand and accessible, with a culture focused on doing what’s right and fostering team growth.