Customer Support Specialist - ApartmentIQ

Looking for a customer-focused, tech-savvy professional to join our growing Apartment IQ Support Team. As a Customer Support Specialist, you’ll be the go-to expert for customers after they’re onboarded—helping them navigate the platform, resolve issues, and get the most value out of Apartment IQ. You’ll work collaboratively with our implementation, success, sales, and product teams to ensure customers have a seamless experience from setup to long-term success. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and takes pride in delivering outstanding service. Responsibilities include providing timely, high-quality support to customers via email, chat, and virtual meetings and troubleshooting user issues.