Wireless Network Technical Support Specialist (T2)

Seeking experienced Wireless Network Technical Support Specialists (T2) to support critical wireless infrastructure operations for a global enterprise. This role focuses on Cisco wireless environments and requires hands-on experience with Wireless LAN Controllers (WLCs) and Access Point provisioning. Key responsibilities include providing Tier 2 technical support for Cisco wireless network infrastructure across APAC, performing provisioning, configuration, and troubleshooting of Access Points, and supporting Cisco 9800 Wireless LAN Controllers (WLC) and AP-related issues. This position requires executing change control procedures (ServiceNow) for integrating new APs into Cisco 9500–9800 series controllers, investigating connectivity, performance, and wireless client issues. The candidate will collaborate with global IT teams to ensure smooth wireless operations during EST business hours and document configurations, resolutions, and processes for knowledge management.