Architect and build AI agent workflows that autonomously generate ServiceNow configurations, implementation plans, user stories, and test scripts from customer requirements
Design multi-step agentic processes that handle complex implementation logic—scope validation, dependency mapping, configuration generation, and quality assurance—with minimal human intervention

Lead Prompt Engineering & AI Quality Optimization:

Serve as a subject matter expert in prompt engineering techniques for large language models, including chain-of-thought reasoning, few-shot learning, structured output generation, and context window optimization
Continuously optimize prompt performance through A/B testing, output analysis, and iterative refinement—treating prompts as production code with version control and quality gates

Integrate AI Solutions with Professional Services GTM & Delivery:

Understand the full professional services lifecycle—from pre-sales scoping and estimation through delivery execution and go-live—and ensure AI agent capabilities map to real engagement workflows
Partner with delivery consultants to validate that AI-generated outputs are usable in real customer contexts, incorporating feedback into continuous improvement cycles

ServiceNow

ServiceNow is a global market leader in AI-enhanced technology with over 8,100 customers. They connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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