Escalations Manager I

Samsara Technologies India Private Limited is looking for an Escalation Manager I to join our Global Technical Support organization to provide individualized support with an elevated level of care and urgency for our customers. This includes executive-level communications to our customers and internal stakeholders. You will support customers involved in time-sensitive escalations and manage their overall experience by collaborating closely with customer stakeholders as well as Samsara’s Sales, Customer Success, Technical Support, Product Management, and Engineering teams. You will be part of the Incident and Escalations team within the umbrella of the Global Technical Support organization. We are looking for a candidate with exemplary executive-level communication skills and a solid track record of managing high-priority escalations and projects to produce successful outcomes for our customer base. This is a remote working position open to candidates residing in India with a requirement to work US Eastern time zone business hours.