Supply Quality & Retention Manager

Role:

• Design the quality driver model to link supply partner behavior to MAVP conversion, retention, and recovery of valuable pairs.
• Find problems in cohorts and segments, and design quality activation, training, and behavior change programs.
• Agree order quality parameters with the Planning Lead and commercial levers with the Incentives Lead.

Requirements:

• Expertise in quality modeling linking partner behavior to creating and retaining valuable pairs.
• Ability to perform customer experience diagnostics and distinguish between activity/spend growth and better experience.
• Experience with cohort analysis of new, active, and returning partners, and designing experiments with comparison groups.

What We Offer:

• Remote opportunity to work full-time with a diverse international team of digital nomads.
• Vacation of 28 calendar days per year and 7 wellness days for personal needs.
• Additional perks including children's education reimbursement, workplace organization, and health benefits.