Senior Implementation Consultant

The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for medium to enterprise level customers. To ensure a smooth transition of all clients this position owns implementation project plan development, partnership communication, internal strategy and operations for their current implementations, and change management for all stakeholders impacted by the implementation. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention.

Key responsibilities include project planning by developing project plans and timelines for the implementation of the SaaS solution within enterprise local governments. This role requires requirement gathering, solution design, configuration and customization of the SaaS solution, data migration, integration management, training and knowledge transfer, quality assurance, project management, documentation, continuous improvement and cross-functional collaboration. Client relationship management and knowledge sharing are also vital.