User Support Specialist

Respond to client inquiries and technical issues via email, ticketing systems, and occasional video calls. Investigate issues by reviewing API logs and user actions, escalating more complex cases to senior team members or engineering. Document common issues and resolutions in internal knowledge bases and contribute to client-facing FAQs or support articles. Collaborate with the product and engineering teams to track recurring issues and suggest process improvements. Maintain up-to-date familiarity with our product offerings to deliver accurate support. Embrace AI tools to speed up your work—whether drafting replies, analyzing issues, or exploring solutions.