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Responsibilities:
- Ensure consistency and accuracy across all systems, specifically in channel and segmentation data.
- Manage a ticketing support system to log, track, and prioritize incoming support requests.
- Conduct regular audits of systems like Duetto, iHotelier, Synxis, Opera, and Infor HMS.
Requirements:
- Bachelor's degree in Hospitality Management or related field.
- Familiarity with ticketing support systems (Zendesk, Jira) and support queue management.
- Proficiency in Duetto, iHotelier, and Infor HMS is highly desirable.
Benefits:
- Medical, dental, and vision health insurance.
- Paid time off, 401k company match, and free basic life insurance.
- Travel discounts, commuter benefits, technology reimbursements, and more.
Work Environment:
- Remote schedule available.
- Must sit for extended periods, lift up to 10 pounds, and use hands for keyboard operation.
- Equal opportunity employer.
HHM Hotels
HHM Hotels is a hotel management company operating a portfolio of independent hotels. They focus on providing hospitality services and are committed to excellence, with a culture that values people and innovation.