Job Description
As a Customer Success Analyst at Stake, you will provide exceptional service to customers across various channels, troubleshoot issues, and educate them on Stake's platform features. You'll develop a strong understanding of Stake products, stay updated on industry trends, and investigate complex customer issues, escalating them when necessary. Identifying trends in customer queries and recommending improvements is also a key aspect of the role, as well as adhering to financial services regulations and compliance requirements. You'll collaborate with other teams to improve the platform and contribute to a positive team environment.
About Stake
Stake is an Australian investment platform with a mission to provide a seamless and immersive experience that breaks barriers for ambitious investors.