Job Description
Feathr Product Support Representatives play a key role in client success and user experience within the app. We work closely with the Product, Implementation, Education, and the Customer Success Teams to provide excellent customer care and application support to both clients and members of the Feathr flock.
In addition to working one on one with clients to troubleshoot errors and issues the Support Team is responsible for managing third-party software needs for various campaign types. We maintain communication with all users to keep them informed of issues and updates within the app. We use our in-app familiarity and our customer connections to develop more streamlined user experiences.
Product Support Representatives work individually, but in a collaborative environment. We work together to adapt quickly to the changing needs of our customers. We are a team first and we are looking for someone who will add technical and cultural value.
About Feathr
Feathr is a Nonprofit Marketing Platform trusted by over 1,300 nonprofits and it equips nonprofits with the tools they need to build purposeful connections.