Salesforce Administrator

As a Salesforce Administrator, you will report to the Business Applications Manager, and work cross-functionally to gather, understand, and interpret business requirements for revenue processes, and implement these into system capabilities, supporting Olo’s revenue goals. You will design, customize, and configure Salesforce to meet complex business requirements, including custom objects, workflows, validation rules, and automation flows. Implement data governance strategies, including data quality, data migration, and data archiving, to maintain a clean and reliable database for informed decision-making in collaboration with key stakeholders. Identify opportunities for automation and best practices within Salesforce processes to streamline workflows, enhance efficiency, and improve overall system performance. Perform regular audits with improvement suggestions to keep the technical debt low and consistently maintain the system for optimal performance. It is important to create and maintain comprehensive documentation of system configurations, changes, and processes, and generate insightful reports and dashboards for key stakeholders.