Head of E-Commerce Product Operations

This role involves leading operations at scale by overseeing the full book production lifecycle and managing a remote team of virtual assistants, optimizing and scaling the human-in-the-loop pipeline, with a focus on reducing end-to-end production time and minimizing reorder/rework rates. It also involves owning the product roadmap by identifying and prioritizing story themes and product features using market trends, user insights, and both qualitative and quantitative research. Driving process excellence, measuring relevant metrics, and collaborating cross-functionally are essential aspects of the job.