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Donor experience & customer service:
- Support customer service by resolving run rate donor requests.
- Resolve donation management requests by utilizing existing systems.
- Handle matching gift verification through various platforms.
Donation processing:
- Own donation processing for incoming donations made through offline channels.
- Complete related data entry within SLAs for accuracy & timeliness.
- Provide stakeholders with reliable, timely updates about incoming donations.
Growth team and cross-team support:
- Support ongoing initiatives to improve donation data accuracy.
- Collaborate with broader growth team members to support on additional ad-hoc projects.
GiveDirectly
GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. Our culture is candid, analytical, agile, and non-hierarchical.