Similar Jobs
See allLead CSM
Jobgether
US
CRM
Healthcare
Customer Success
Sr. Account Director
Amwell
US
Account Management
Marketing
Program Management
Lead Account Manager
Jobgether
US
Sales
Healthcare
Customer Success
Manager of Client Success
RxSaveCard
US
Account Management
Project Management
Communication
Medical Director for Health Plan (Medical Policy and UM)
Evry Health
US
Managed Care
Utilization Management
Responsibilities:
- Drive discussions to resolve operational frictions and manage client relations in a timely manner.
- Lead regular strategic reviews aligning technical delivery with client business outcomes and monitor contract scope.
- Build strong relationships with client business leaders in Claims, Quality, and Member Experience.
Requirements:
- 8+ years experience in account or product management, preferably within the Payer (Health Plan) sector.
- Exceptional verbal and written communication skills to translate technical matters for non-technical audiences.
- Functional knowledge of healthcare interoperability, FHIR standards, and regulatory bodies like CMS.
Additional Information:
- This is a remote position within the United States supporting company growth and operational excellence.
- The role involves collaborating with Sales and Customer Success to manage billable hours and identify expansion opportunities.
Smile Digital Health
Smile Digital Health provides a leading FHIR-based data liberation platform to collect and exchange healthcare data. The company is a growing technology firm with a culture focused on respect, inclusion, and empowering employees to bring their authentic selves to work.