Support Account Manager - Federal

ServiceNow is seeking a motivated, collaborative, and customer-focused professional to join our Support Account Management (SAM) Services team. As SAM, you will serve as a trusted advisor across a portfolio of strategic customers, ensuring satisfaction and value realization. You will also deliver data-informed insights to customers related to usage and proactive recommendations. The role requires coordinating regular engagement with stakeholders, including issue resolution, status updates, reporting, and value discussions; collaborating with internal teams across technical support, engineering, peer groups, and customer success to advocate for customer needs; and contributing to internal and external data intelligence initiatives that improve service quality and business insights.