Job Description
Build and nurture trusted, long-term relationships with our customers. Drive their retention and reactivate dormant accounts. Proactively identify upsell opportunities and conduct outreach to grow our business. Resolve customer inquiries and issues with efficiency and professionalism. Anticipate and prevent potential customer challenges before they arise, ensuring a smooth and positive experience. Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals. Work late hours (17:00 – 2:00 Kyiv time with 1-hour break, Sun-Thu) to accommodate the needs of Western markets.
About Appflame
Appflame is a Ukrainian product IT company that creates world-class products like Hily and Taimi, which are among the Top 5 dating apps in the U.S.