Job Description
Looking for an experienced IT Systems Engineer with deep expertise in Genesys Cloud to lead the design, implementation, and optimization of our voice communication systems. This role will focus on integrating Genesys Cloud with our CRM and backend platform APIs, ensuring high availability, system performance, and seamless customer experiences. Lead the design, implementation, and maintenance of Genesys Cloud contact center solutions. Manage and monitor telecom infrastructure, ensuring high availability and performance. Integrate telecom systems with internal platforms and applications, including CRM and backend APIs. Troubleshoot complex issues and implement effective solutions to minimize downtime.
About Sidecar Health
Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.