Job Description
In this role, you will partner with the Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience.
- Drive CoE operations to compress time‑to‑first‑meaningful-use and accelerate adoption.
- Deliver an excellent, AI‑enabled implementation journey that reduces deployment friction and improves customer experience and renewal outcomes.
- Develop and maintain integrated program plans, milestones, and success metrics.
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- Partner with engineering and AI platform teams to resolve technical blockers and align on architecture decisions.
- Coordinate with Customer Delivery and Field teams to ensure readiness and adoption.
- Track KPIs (adoption, quality, time-to-value) and prepare reports of progress for leadership.
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- Drive continuous improvement of program management practices and templates.
- Stay up-to-date with AI industry trends and emerging technologies in the field of GenAI and Agents.
- Apply this knowledge to continuously improve and evolve ServiceNow’s implementation & adoption offerings.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.