Job Description
- Leading Customer Engagements:
- Lead user adoption engagements from pre-sales to delivery.
- Ensure scope, timelines, and outcomes are met.
- Manage customer relationships and resolve escalations.
- Training and Content Delivery:
- Partner with consultants to design training strategies.
- Create learning assets like instructor-led sessions and videos.
- Deliver training to diverse audiences, including executives and end users.
- Project Management and Collaboration:
- Manage project plans and communication.
- Contribute to the development of new user adoption offerings.
- Provide mentorship to peers and foster a culture of learning.
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.