Enterprise Success Manager

Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. This role requires a person who is excited to be hands-on in the Platform. Own client communication to ensure a streamlined client experience, identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities and coordinate with Sales colleagues to execute on those opportunities. Forecast client renewals, ensuring retention. Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions. Work collaboratively to address client challenges with a sense of urgency. Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, DOMO, JIRA.