Job Description
Provide high quality support by answering calls and tickets directed to the Global Service Desk. Respond to and resolve requests within the specified time frame as logged in the ticketing system. Work with co-workers to increase knowledge across the Global Service Desk team and develop own technical knowledge to improve ability to resolve requests. Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails. The role requires a strong eye for detail and the ability to follow procedures.
About Microsoft
Client’s Data Team is a dynamic department where innovation meets impact; they're home to diverse roles united by leveraging modern technology to drive projects.