Job Description
An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.
You will define and maintain the onboarding program for clients based on our product initiatives. You will define, track and achieve key performance indicators for the onboarding program. Own the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients. You will operate as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations. Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule. You will host virtual or in-person group training sessions for new customers.
About Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.