Senior Customer Success Manager

What You Will Be Doing:

• Own the post-implementation success relationship for a portfolio of strategic customers, serving as a trusted advisor.
• Drive product adoption and usage, using customer insights and product data to identify adoption gaps, risks, and opportunities.
• Develop customer-specific success plans that connect Caseware capabilities to business goals, key workflows, and measurable outcomes.

What You Will Bring:

• Five or more years of relevant professional experience, including substantive external audit or assurance experience within a public accounting firm.
• Chartered Accountant, CPA, or equivalent professional designation.
• Strong understanding of audit and assurance workflows and how technology is deployed and adopted within accounting firms.

What's in it for you:

• Innovation is at our core, working with cutting-edge technology in accounting and financial reporting.
• We are committed to a collaborative culture, where your ideas are valued and knowledge sharing is encouraged.
• Work-life balance is important to us, offering flexible work options, remote opportunities, and generous time-off policies.