Customer Success Manager

At Informed K12, the Customer Success Team is considered a competitive advantage, engaging with our clients with a consultative approach and leveraging expertise to provide school districts with a clear path to large scale success and transformation. The CSM leads the long game: co-architecting a high-impact partnership built on sustained value. Through data, storytelling, and strategic influence, you’ll help districts not only adopt technology, but win internal buy-in, modernize critical processes, and become models of operational excellence. Not a reactive support role, this is about building belief in what's possible and being the trusted advisor who helps districts get there. You will engineer long-term value, be the strategist, own the relationship and narrative, build trust across multiple stakeholders, prove and grow value, and drive accountability and progress to help school districts win.