Job Description
A Collections Agent will play a crucial role in managing and resolving early-stage delinquent accounts. This position requires excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively. The successful candidate will be responsible for reviewing and analyzing accounts, engaging clients to resolve outstanding issues, and ensuring that accounts are managed in accordance with company policies and regulatory requirements.
You will Review and analyze delinquent accounts to determine the best course of action for resolution. Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals. Negotiate repayment plans with clients in a professional and empathetic manner. Document all interactions and agreements with clients accurately and promptly. Conduct skip tracing activities to locate unresponsive customers. Monitor accounts to ensure compliance with payment plans. Collaborate with internal departments to resolve complex account issues. Maintain up-to-date knowledge of company policies.
Considerable employer contributions for health, dental, and vision programs are provided. Generous PTO, paid holidays, and paid parental leave are offered. A 401(k) matching program is available.
About Above Lending
Above Lending is a next-generation financial services company that provides simple and transparent products aimed at helping clients achieve their personal finance goals.