Service Desk Technician

Responsibilities:

• Providing first-tier IT support for hardware, software, and network issues across multiple platforms.
• Responding to incoming support requests via phone, email, chat, and other communication channels.
• Documenting incident resolution steps and maintain knowledge base articles for future reference.

Requirements:

• Minimum 1 year of experience in IT support or help desk roles.
• Working knowledge of PC operations, including hardware, network settings, operating systems, and MS Office applications.
• Strong communication skills, problem-solving ability, and capability to work independently.

Pluses:

• Relevant certifications such as A+, NET+, ITIL v4, KCS, or equivalent are a plus.
• Experience with ServiceNow and KCS methodology is desirable.
• Associates or bachelor’s degree in IT or related field is a plus.