Senior Network Operations Engineer - Layer 4-7 - Federal

The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. The team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As a Senior Network Operations Engineer, you will operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems. You will troubleshoot and resolve network issues, participate in a 24/7 on-call rotation, and maintain software-defined infrastructure using automation tools such as Ansible and GitLab. You'll perform software upgrades, proactively analyze network metrics, and support network operations in private and hybrid multi-cloud environments. Furthermore, you will contribute to processes and automation to build a low-touch, continuous deployment pipeline.