Customer Support Team Lead

At Jane, our Support Team is at the heart of what we do. We’re on the lookout for a Customer Support Team Captain to coach, empower, and inspire a team of Drivers, who play a critical role in delivering delightful, human-centred support to the healthcare practitioners who rely on Jane every day. Jane isn’t just about answering customer questions; we take support to the next level by providing thoughtful guidance, proactive problem-solving, and relationship-driven customer interactions. As a Customer Support Team Captain, you will focus on coaching and developing your team, ensuring they feel motivated, engaged, and equipped to provide top-tier support. You'll also implement strategies that enhance the customer experience, drive quality, and ensure meaningful results that make a real impact.