Vice President, Production Engineering

Production Engineering Transformation:

• Evolve an organization of software engineers, systems engineers, and operations personnel into a cohesive production engineering function.
• Shift from ticket-driven reactive operations to proactive, software-driven reliability and scale.
• Define future-state roles, skill sets, and career paths aligned with AI-first platform needs.

Platform Operations:

• Own the engineering and operation of global cloud infrastructure, telecom platforms, and datacenter environments.
• Ensure production systems meet defined availability, performance, scalability, security, and cost targets.
• Establish and enforce production readiness standards across all platform services.

Reliability, Observability & Incident Leadership:

• Define and maintain SLIs, SLOs, error budgets, and reliability metrics across the platform.
• Own the observability strategy including monitoring, alerting, logs, metrics, tracing, and capacity signals.
• Lead global incident management, escalation, and executive-level response during major platform events.

Automation, AI & Platform Enablement:

• Drive adoption of AI-assisted operations, automation, and agent-based workflows across production environments.
• Leverage AI to improve detection, diagnosis, remediation, and capacity forecasting with human-in-the-loop controls.
• Own CI/CD pipelines, deployment automation, and infrastructure-as-code practices to reduce operational toil.