Support and Services Engineer

As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform. You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support. Your work bridges the gap between customer success, support, product, and engineering, helping live customers adopt new features, resolve issues, and make configuration updates as their needs evolve. You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved efficiently. This is a hands-on role where you’ll manage configurations, perform upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.