Director, Member Engagement

As Director, Member Engagement, you will establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets. You will develop the Imagine Pediatrics centralized member contact and engagement center, which will process both inbound and outbound communications across call, email, and SMS/MMS in a manner that integrates cross-functionally with our mobile integrated care team, provider engagement team, and other key business and clinical functions. You will create strategy and direction to lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatric’s clinical program. You will lead centralized outreach team to support timely initial member outreach and initial enrollment for each Health Plan partner on a rolling monthly basis. Be accountable for executing enrollment targets through team build, team performance management, including regular Q/A, training & development, coaching & mentoring. You will also serve as a strategic thought leader and partner with Product, Engineering, and Data teams to inform the technical (telephonic, digital, SMS) and analytical infrastructure necessary to deliver on engagement targets and objectives.