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Sales Support & Administration:
- Respond to inquiries, block group space, and generate proposals.
- Manage small group inquiries from initial details to contracting.
- Track leads, maintain booking records, and support contract management.
Customer Service & Client Relations:
- Deliver exceptional service ensuring client needs are understood and met.
- Assist in maintaining existing accounts and developing new clients.
- Collaborate with Reservations, Revenue Management, and Operations for smooth events.
Sales Strategy & Team Collaboration:
- Support development and execution of group sales strategies.
- Conduct research to identify potential clients and market trends.
- Prepare reports and presentations; participate in team meetings and training.
Fairmont Hotels & Resorts
Fairmont Hotels & Resorts operates 90 luxury properties in 30 countries. With a culture emphasizing respect, teamwork, and inclusivity, the company offers growth and comprehensive benefits to its diverse team.