Create personalized guest experiences by accurately managing reservations and guest history.
Maintain complete knowledge of resort facilities, accommodations, pricing, and local attractions.
Upsell services and collaborate with teams to ensure exceptional guest satisfaction.
White Barn Inn, Auberge Collection, is a beloved New England landmark offering luxury accommodations, fine dining, and spa services in Kennebunk, Maine. The 28-room property is part of the Auberge Resorts portfolio, known for crafted luxury and gracious service.
Lead, coach, and develop a team of Customer Support Leads to deliver exceptional support to hoteliers.
Act as primary escalation point for complex customer issues, drawing on hotel operations background to drive resolution.
Own and drive key support metrics, including CSAT, NPS, SLA adherence, and First Contact Resolution.
Cloudbeds builds an intelligently designed platform for hospitality, powering properties across 150 countries with billions in bookings annually. With over 650 employees across 40+ countries, they are a remote-first team that values innovation and collaboration.
Communicate with clients to understand their hotel needs, preferences, and budgets
Provide accurate information about hotel options, pricing, and amenities
Assist clients with making and managing reservations
We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.
Serve as the primary point of contact for all post-trip guest feedback, resolving complaints and enhancing satisfaction.
Analyze post-trip survey data and performance metrics to deliver executive-level reporting for strategic decisions.
Coordinate with department heads and assist the Director of Global Guest Services with complex guest issues and service recovery.
Lindblad Expeditions is a pioneer in expedition travel, taking guests to remote locations on a fleet of 20 ships. The company has a strong commitment to exploration and diversity, with a culture that values guest experience and environmental stewardship.
Respond to client inquiries regarding hotel bookings
Assist with travel-related questions and support
Maintain professionalism and accuracy in all interactions
We are a travel industry company providing support services for hotel bookings and travel inquiries. We offer flexible scheduling and remote work opportunities with training and mentorship included.
Lead and develop Sales Support and Inside Sales teams, ensuring proposals are accurate, commercially sound, and delivered on schedule.
Serve as the critical operational bridge between Account Executives, Estimating, Engineering, Operations, and Legal.
Drive process consistency, quality assurance, and continuous improvement in proposal development and sales tools.
Mission Critical Group provides end-to-end power solutions and services for mission critical environments such as data centers and hospitals. With over 1.5 million square feet of U.S. manufacturing capacity, the company fosters a culture of collaboration, continuous improvement, and customer focus.
Support commercial real estate sales and business development through client outreach and relationship management.
Coordinate proposals, CRM tracking, and logistics for sales events and meetings.
Research prospective clients and manage pipeline data for reporting and forecasting.
The client is an employee-owned consulting firm specializing in environmental and building evaluation consulting, construction services, and site investigation. They value diversity, inclusion, and a collaborative work environment, with a focus on employee wellness, flexibility, and work-life balance.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Assist the sales team with sourcing apartment availability and coordinating housing options for client requests.
Serve as the primary point of contact for resident and client inquiries, responding promptly via phone and email.
Coordinate maintenance requests, track service issues to completion, and support cross-functional communication between Sales and Operations.
Handoff provides corporate housing operations support, coordinating between sales teams, multifamily communities, and clients to deliver exceptional customer experiences. The company values proactive, detail-oriented individuals and fosters a fast-paced, collaborative remote culture.
Support clients with hotel booking requests and provide accurate travel information.
Manage client communications and documentation with strong attention to detail.
Collaborate with team members to ensure smooth service delivery in a remote setting.
This company operates a professional travel services team that assists clients with hotel accommodations and travel planning support. It offers a flexible, remote environment and structured training programs for professional development.
Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention.
Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.
Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. The company is a completely remote team of over 650 employees across 40+ countries, named the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500.
Develop and maintain recurring dashboards and reports for sales leadership.
Support sales forecasting, pipeline analysis, and data quality management.
Partner with cross-functional teams to improve sales effectiveness and operational scale.
Wrike is the most powerful work management platform, bringing everyone and all work into a single place. With over 1,000 employees across 10 global hubs, we foster a culture of collaboration, creativity, and commitment.
Assist with reservation requests, confirmations, and scheduling updates.
Respond to guest inquiries via email, phone, and messaging platforms.
Maintain accurate records, calendars, and service documentation.
We are a coordination-focused services company that supports clients with reservations, scheduling, and guest-related service needs. We prioritize organization, clear communication, and a positive client experience, offering a structured and supportive work environment.
Support clients with hotel booking requests and provide timely responses.
Review and confirm reservation details with accuracy.
Document interactions and attend virtual training sessions.
We connect travelers with hotel and travel accommodations, ensuring stress-free booking experiences. Our team is remote-friendly and fosters a supportive culture with flexible scheduling and professional development opportunities.
Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.
Assist clients in selecting and booking hotel accommodations that fit their preferences and needs.
Provide accurate information on hotel amenities, pricing, and availability while responding promptly to inquiries.
Maintain detailed records of client interactions and collaborate with the team to ensure seamless experiences.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We are committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Serve as the primary client contact via email, phone, and chat, providing timely and empathetic support.
Manage client data in CRM systems, track support KPIs, and generate reports to optimize operations.
Troubleshoot inquiries, handle billing questions, and collaborate cross-functionally to resolve issues.
Citiside Property Management handles off-site management for investors with portfolios of homes and multi-unit apartments. They emphasize core values of trust, being a go-getter, and transparency, and operate with a dedicated team.
Assist clients with researching, planning, and booking hotel accommodations based on preferences and needs.
Respond to inquiries via phone, email, and online chat with accurate information on amenities, pricing, and availability.
Maintain detailed records of interactions and collaborate with team members to ensure seamless client experiences.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We offer a supportive team culture, flexible remote work, and full training to help you deliver excellent customer service.
Respond to client inquiries about existing or upcoming trips and resolve travel issues like delays and cancellations in real time.
Communicate with airlines, hotels, and tour providers to make changes, confirm itinerary details, send reminders, and provide travel tips.
Document interactions and maintain client records in our CRM system.
We are a travel services company connecting talent with travel industry roles. We are a small hiring platform, offering a focused recruitment service for travel careers.