Drive organizational-level insight and risk identification through analysis of NPS, CSAT, churn, and account health.
Design strategic measurement frameworks and leading indicators for retention and expansion.
Influence cross-functional priorities through executive reporting and data-backed recommendations.
Scorpion is the leading provider of technology and services helping local businesses thrive through marketing tools and AI support. It fosters a culture of winning mindset and teamwork, with real human experts committed to client success.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Provide daily phone coverage for the Notice of Loss 800 number, following scripts and best practices for customer interactions.
Assist customers by setting up claim first notices and keeping accurate records of all interactions and transactions.
Provide accurate and timely answers to routine claim inquiries while serving as a customer advocate.
Travel Insured International is a leading travel insurance provider with over 30 years of experience, offering travel protection plans to help individuals travel confidently. As part of Crum & Forster's Specialty Business Unit, it values inclusivity, diversity, and employee development with a supportive culture.
Answer inbound calls and provide accurate, clear, and timely responses to traveler and travel advisor inquiries.
Create cases in Salesforce to address customer needs such as documentation or policy changes.
Participate in weekly coaching sessions and meetings on camera in MS Teams.
Travel Insured International, a Crum & Forster company, is a leading travel insurance provider with more than 30 years in business. We offer travel protection plans to help individuals travel confidently, and we are committed to providing dependable coverage, great value, and customer satisfaction.
Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.
U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.
Provide administrative support to the group sales team, including generating proposals and managing contracts.
Deliver exceptional customer service to group clients and collaborate with internal departments for smooth event execution.
Support sales strategy through research, reporting, and process improvements.
Fairmont Hotels & Resorts operates 90 luxury properties in 30 countries. With a culture emphasizing respect, teamwork, and inclusivity, the company offers growth and comprehensive benefits to its diverse team.
Oversee overarching strategies for an assigned portfolio of preferred partners, including contract negotiations, revenue optimization, and budget execution.
Cultivate and maintain strong relationships, acting as the primary point of contact for account communications and second-level problem resolution.
Stay current with new partnerships, tools, and supplier trends, and present and encourage adoption of new marketing and technology tools.
Travel Leaders Network is one of the largest sellers of luxury travel, cruises and tours, representing approximately 5,700 travel agency locations across the United States and Canada. It is a passionate community of travel professionals focused on mutual success, leveraging the power of its parent company, Internova Travel Group.
Provides support to customers by answering calls, resolving issues, and documenting interactions according to department standards.
Manages follow-up contacts and evaluates concerns to determine reasonable resolutions using department guidelines.
Refers unresolved grievances to Verizon Wireless and assists team members with shadowing and questions.
Cellular Sales provides customer support and sales services for Verizon Wireless. The company is a large organization with a focus on culture and employee assistance programs.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Drive sales analytics and insights using Salesforce, Sigma, and Gainsight to inform pipeline health and forecasting.
Collaborate cross-functionally with Demand Gen, Customer Success, and Product to align go-to-market initiatives.
Support annual sales planning, territory design, and quota distribution through data analysis.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. More than 2,000 companies trust Gainsight’s applications and AI agents to drive customer success, and we are guided by our Human-First culture.
Handle inbound service and reservation calls with professionalism and care.
Resolve customer requests efficiently, aiming for one-call resolution whenever possible.
Use internal tools and resources to independently assist customers.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, they offer a people-focused culture with a strong commitment to employee engagement and remote work.
Handle inbound post-sales calls and chats, providing single-call resolution and managing escalations.
Maintain customer records in Salesforce.com and report inefficiencies via ServiceNow.
Collaborate with a team of 5-10 representatives to meet call quality, adherence, and performance metrics.
Ferguson is a leading distributor of quality supplies for infrastructure, plumbing, HVAC, and more, serving commercial and residential industries. With approximately 36,000 associates across 1,700 locations, the company fosters a culture of pride, growth, and meaningful work.
Partner with the Onboarding & Integration team to support successful execution of system integration plans for acquired Focus offices.
Perform detailed comparisons between legacy systems and Orion to validate account performance, billing, and related operational data.
Identify data discrepancies, escalate issues, and coordinate timely resolution with internal teams and external partners.
Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. With over $180 billion in regulatory assets under management, they serve clients in all 50 states and are part of Focus Financial Partners.
Own the full sales cycle: prospecting, qualifying, presenting, negotiating, and supporting implementation.
Build and manage a pipeline of new business and convert prospects into long-term customers.
Deliver clear, tailored product demos and proposals that show how KAYAK for Business meets customer needs.
KAYAK is a leading travel search engine that helps people find flights, stays, rental cars, and vacation packages. As part of Booking Holdings, it operates a portfolio of global metasearch brands and focuses on innovation, giving every employee an opportunity to make their mark.
Build and own post-sales programs, including onboarding frameworks, service standards, escalation processes, and customer experience playbooks.
Develop and manage a Voice of Customer strategy by analyzing feedback, satisfaction metrics, and retention signals.
Create scalable customer enablement initiatives, including educational resources and self-service materials.
Our partner company is a fast-growing technology environment seeking a strategic customer-focused leader. They offer a competitive compensation package with equity opportunities and a strong work-life balance culture.
Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
Own complex inquiries and account-level issues requiring judgment and cross-functional coordination.
Serve as a go-to resource for procedural questions, mentor new hires, and contribute to process improvements.
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.
Own and continuously improve the customer experience quality framework across support interactions.
Analyze customer feedback and operational data to identify root causes and improvement opportunities.
Collaborate cross-functionally with Product, Operations, and Training teams to translate insights into improvements.
It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.