NOL Customer Service Representative

Responsibilities:

• Provide daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices.
• Assist customers by setting up claim first notices and keeping accurate records of all interactions.
• Provide accurate and timely answers to routine claim inquiries and update claims following standard call flows.

Qualifications:

• Knowledge of customer service principles, with strong active listening and communication skills.
• One to two years of prior customer service experience preferred; familiarity with Microsoft Office required.
• High School Degree or GED required; teamwork skills and adaptability are essential.

Compensation & Culture:

• Competitive compensation with base pay ranging from $26,900 to $50,600 annually.
• Benefits include generous 401(k) match, employee stock purchase, paid time off, and wellness programs.
• A dynamic, inclusive work environment emphasizing career development and community involvement.