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Role Overview:
- As a Principal AI Platform Engineer, you act as the lead architect for a group of Forward Deployed Engineers.
- You design, build, ship, and operate autonomous intelligence systems for CRM and Industry Engineering.
- You translate customer use cases into precise specifications and direct AI agents to generate production code.
Key Responsibilities:
- Establish best practices and reference architecture for a group of 30+ FDEs deploying Agentic AI solutions.
- Engineer context for reliable agent output, including system prompts and configuration files.
- Verify and review code for correctness, security, and maintainability, ensuring end-to-end quality.
Qualifications:
- Demonstrated track record of building and shipping production software using AI-native methods.
- Strong software engineering fundamentals and solid AI/ML knowledge.
- Hands-on experience with agentic coding tools and autonomous agent systems.
What We Offer:
- Competitive base pay and equity, plus variable/incentive compensation.
- Health plans, 401(k) with company match, ESPP, and flexible time away.
- Family leave programs and matching donations.
ServiceNow
ServiceNow provides an AI platform for business reinvention, automating workflows to free people from busywork. They serve 85% of the Fortune 500 and foster an AI-native culture where technology and talent are unstoppable together.