Customer Success Operations Analyst

We are looking for a Customer Success Operations Analyst to work with our GTM Operations team supporting our VP of Customer Success to build and iterate on our operational infrastructure to support continued growth and retention. In this role, you will own our CS platform, Vitally, ensuring optimal setup and integration with our CRM, Salesforce and other supporting tools within the Customer Success organization. You will be a primary owner of the relationship with our VP of Customer Success based in New York in addition to engaging with stakeholders and teams throughout the organization to achieve initiatives. This role will be remote, based in Spain, France or Argentina, and will report to the Senior Director of GTM Operations, based in London. You will partner with Customer Success leaders to extract insights on the customers’ journey, build processes that assist the company to develop an understanding of customer health, and maintain and optimize CS platforms and tools. You will drive continuous improvement by staying abreast of industry trends and work directly with leadership to influence CARTO’s GTM strategy.