Senior Staff Enterprise Architect, AI Search

ServiceNow is seeking a Senior Staff Enterprise Architect to lead the future of intelligent search. You will focus will be on relevance, accuracy, personalization, and AI-enhanced discovery. You'll design and implement scalable, intelligent, and high-performance search systems across the platform. You will bring expertise in modern search architecture, vector-based retrieval (e.g., RAG), traditional IR models, and enterprise search platforms. You'll collaborate with product, platform, and AI teams to push the boundaries of how users interact with and discover information in the Now Platform. Key responsibilities include designing enterprise search systems, driving AI-powered search capabilities, integrating structured and unstructured data sources, and partnering with ML/NLP teams to develop search ranking algorithms. You will also lead the adoption of ServiceNow AI Search features, create reusable search patterns, evaluate enterprise search tools, and collaborate with UI/UX teams to design engaging search experiences.