Remote IT Support Specialist

Respond to user requests for service, troubleshoot problems and resolve to the end-user’s satisfaction. Provide in-depth remote technical support. Create Knowledge Base documents for problem resolutions. Troubleshoot hardware and software issues, including hardware repair & warranty replacement. Assist in the testing, configuration, and deployment of new workstations, peripherals, and software. Maintain accurate inventory of all hardware through asset management tools.

Be a customer advocate by identifying common issues, working within the business to eliminate future occurrences, and proactively educating customers with helpful hints or business-based best practices. Manage our Macs and Apple devices via Jamf Pro. Other duties as assigned.