Renewal Account Manager

The Renewals Account Manager (RAM) is responsible for renewing a complex and diverse portfolio of subscription and SaaS renewals for an assigned territory. The SRAM works directly with sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Renewals Director for the assigned region. The RAM will manage quarterly and annual renewal portfolio for assigned territory. They maximize renewal value, ensure on-time renewals and mitigate cancellations. They will work closely with sales team to maximize Annual Recurring Revenue and Net Retention. The RAM will build/send complex quotes and proposals for customers at least 90 days in advance. They will also track quotes, phone calls and emails in Salesforce.com with high degree of accuracy and detail.