Customer Success Manager II, Enterprise

As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands. Own client renewals, retention and net retention targets for your customers. Be your customers’ main point of contact and trusted advisor at Braze. Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment. Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze. Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze. Proactively analyze your customer product usage to identify opportunities and risks to account health. Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews. You will also coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly.