As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands. Own client renewals, retention and net retention targets for your customers. Be your customers’ main point of contact and trusted advisor at Braze. Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment. Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze.