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Warmline Engagement & Support:
- Provide empathetic, structured support to callers seeking help for substance use and related needs
- De-escalate and maintain rapport.
- Troubleshoot obstacles (phone access, transportation, appointment reminders, documentation needs, benefits navigation support as applicable).
Clinical Intake in Scope:
- Conduct clinical intakes using Scope, following Akido protocols, scripts, and decision support
- Document intakes and follow-ups accurately and on time in Scope and other Akido systems.
- Participate in QA, coaching, and continuous improvement.
Rapid Care Coordination:
- Coordinate next steps based on intake outcomes—handoff to SUN/prescriber workflows, scheduling, pharmacy logistics (as applicable), and linkage to treatment programs.
- Connect callers to the right level of care (MAT access, outpatient, detox/residential referrals, counseling, harm-reduction services, basic needs).
- Run structured outreach for missed connections/no-shows; support retention and continuity until the handoff is stable.
Akido Labs, Inc.
Akido builds AI-powered doctors. It is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network. They serve 500K+ patients across California, Rhode Island, and New York.